In a recent meeting with a DriveIt client, we were told the story of how a simple customer feedback DriveIt Survey helped our client retain a less-than-pleased customer.
 
With this feedback form, the customer had the opportunity to communicate easily and quickly, allowing our client to save the business relationship.
 
It is a simple and cost-effective communication tool; one that can benefit any business, regardless of size. It really is a “must-have”.

So why not have one? Starting today, until June 21, 2008, DriveIt clients can take advantage of a reduced rate on this Internet Assistance Service (learn more). Not a DriveIt client? Click here to request more information.

With this promotion, we will:

• Create the Survey for you based on the questions you have specified, in a professional format that reflects the look of your website.
• Send the responses automatically to contact(s) within your organization.

You will also be able to login to DriveIt to view your results in a graph format, or export a detailed spreadsheet.

Key Benefits of conducting a Customer Satisfaction Survey

• Increase customer retention
• Eliminates guess work
• Captures customer testimonials

Example of a Customer Satisfaction Survey

Viewing the Results

Once a customer fills out the survey, an auto-generated email will be sent to the contact(s) of choice within your company, as shown below.

You will also be able to view the survey results within DriveIt. You may view and print a graph view, showing percentages of answers, shown below, as well as a detailed view with the ability to export into Excel.